Mission Statement

"Our mission is to create peace of mind and build enduring relationships."

Bob Lancaster Insurance's mission statement is the core of our culture. Our customers always come first, and we strive to provide them with the products and service that best respond to their needs. Building trust and fostering loyal, long-lasting relationships are the essence of who we are and fundamental parts of our company values.

Putting our mission statement to work

Our employees work hard to connect with our customers on a very real and personal level. Find out what Bob Lancaster’s mission means to them and how they carry it out every day.

Bob Lancaster Insurance, serving Florida's insurance needs since 1964. Contact us today at 321-725-1620 - see what we can do for YOU and YOUR BUSINESS!

Saturday, April 4, 2020

COVID 19 UPDATE - WE ARE HERE FOR YOU

Your friends at Bob Lancaster are still here.  We've temporarily changed our office hours as follows:

Monday: 9:00 am to 5:00 pm
Tuesday: 9:00 am to 5:00 pm
Wednesday: CLOSED
Thursday: 9:00 am to 5:00 pm
Friday: 9:00 am to 5:00 pm

We understand that the rapidly-evolving COVID-19 pandemic poses challenges for everyone. We hope you do everything to stay healthy and safe.

Some of our insureds may have difficulty making their payments when due. If you are having financial problems due to COVID-19 we recommend that you call your insurance company directly to make payment arrangements.  For anything else please call us directly, or come in and see us during business hours.

Thank you!

Friday, April 3, 2020

Florida’s stay at home order: What you can and can’t do

The state of Florida will be under a stay-at-home order beginning at midnight on Thursday 4/2/2020.

So what does that mean for Floridians? It's not much of change from the recommendations already issued by state officials, and it does not change anything for residents living in areas that had already been ordered by local governments to stay at home.


Health care facilities, gas stations, grocery stores, convenience stores and emergency services will be open.
WHAT ARE ESSENTIAL BUSINESSES?

But essential businesses are more than you may think, separated into several different categories. See below for a list of essential businesses from the United States government.

WHEN DOES THIS GO INTO EFFECT?

The statewide stay-at-home order begins at midnight on Thursday, April 2. It will last for 30 days. Orange County Mayor Jerry Demings said he expects that he will extend the county's already existing stay-at-home order to mirror the time frame laid out by Gov. Ron DeSantis,

CAN I GET IN TROUBLE FOR VIOLATING THE ORDER?

Yes. It's enforceable by local law enforcement.
In Central Florida counties that have already enacted stay-at-home orders, officials have not made any arrests.

CAN I GO OUTSIDE?

Yes. Law enforcement officials will not stop residents who are on their way to or from work or who are out for necessities like going to the pharmacy or getting groceries, or just taking a walk. People gathering in any size group may be asked to physically distance themselves or go home.

WILL GROCERY STORES BE OPEN?

Yes, essential services will still be operational including, but not limited to:
  • Grocery stores
  • Gas stations
  • Pharmacies
  • Police stations
  • Fire stations
  • Hospitals, clinics and healthcare operations
  • Garbage/sanitation
  • Public transportation

WHERE DOES THE STAY AT HOME ORDER APPLY?

All of Florida.

CAN I VISIT FRIENDS AND FAMILY?

Officials do not want people visiting their families unless it is an emergency situation. You may travel to care for elderly, minors, dependents, persons with disabilities, or other vulnerable persons. If possible, it is recommended that you drop off supplies, food, and medication to those relatives in need of assistance, but minimize interaction.

CAN I ORDER FOOD?

Yes, grocery delivery will be available as well as meal-delivery, drive through, and take-out options.

WILL PUBLIC TRANSPORTATION BE WORKING?

Public travel, like Lynx and SunRail, will remain open for those who provide essential services.

CAN I LEAVE HOME TO EXERCISE?

Yes. Outdoor exercise like running or taking a walk is perfectly acceptable; however, exercise gyms, fitness centers and associated facilities are closed to reduce the spread of coronavirus. While exercising outside, you should still practice social distancing by running or walking at least six feet away from other people.
WHAT ARE ESSENTIAL BUSINESSES?
Essential businesses are likely more than you may think, separated into several different categories. The following is a list of essential businesses from the United States government.
  • Workers providing COVID-19 testing; Workers that perform critical clinical research needed for COVID-19 response
  • Caregivers (e.g., physicians, dentists, psychologists, mid-level practitioners, nurses and assistants, infection control and quality assurance personnel, pharmacists, physical and occupational therapists and assistants, social workers, speech pathologists and diagnostic and therapeutic technicians and technologists)
  • Hospital and laboratory personnel (including accounting, administrative, admitting and discharge, engineering, epidemiological, source plasma and blood donation, food service, housekeeping, medical records, information technology and operational technology, nutritionists, sanitarians, respiratory therapists, etc.)
  • Workers in other medical facilities (including Ambulatory Health and Surgical, Blood Banks, Clinics, Community Mental Health, Comprehensive Outpatient rehabilitation, End Stage Renal Disease, Health Departments, Home Health care, Hospices, Hospitals, Long Term Care, Organ Pharmacies, Procurement Organizations, Psychiatric Residential, Rural Health Clinics and Federally Qualified Health Centers)
  • Manufacturers, technicians, logistics and warehouse operators, and distributors of medical equipment, personal protective equipment (PPE), medical gases, pharmaceuticals, blood and blood products, vaccines, testing materials, laboratory supplies, cleaning, sanitizing, disinfecting or sterilization supplies, and tissue and paper towel products
  • Public health / community health workers, including those who compile, model, analyze and communicate public health information
  • Blood and plasma donors and the employees of the organizations that operate and manage related activities
  • Workers that manage health plans, billing, and health information, who cannot practically work remotely
  • Workers who conduct community-based public health functions, conducting epidemiologic surveillance, compiling, analyzing and communicating public health information, who cannot practically work remotely
  • Workers performing cybersecurity functions at healthcare and public health facilities, who cannot practically work remotely
  • Workers conducting research critical to COVID-19 response
  • Workers performing security, incident management, and emergency operations functions at or on behalf of healthcare entities including healthcare coalitions, who cannot practically work remotely
  • Workers who support food, shelter, and social services, and other necessities of life for economically disadvantaged or otherwise needy individuals, such as those residing in shelters
  • Pharmacy employees necessary for filling prescriptions
  • Workers performing mortuary services, including funeral homes, crematoriums, and cemetery workers
  • Workers who coordinate with other organizations to ensure the proper recovery, handling, identification, transportation, tracking, storage, and disposal of human remains and personal effects; certify cause of death; and facilitate access to mental/behavioral health services to the family members, responders, and survivors of an incident

LAW ENFORCEMENT, PUBLIC SAFETY, FIRST RESPONDERS

  • Personnel in emergency management, law enforcement, Emergency Management Systems, fire, and corrections, including front line and management
  • Emergency Medical Technicians
  • 911 call center employees
  • Fusion Center employees
  • Hazardous material responders from government and the private sector.
  • Workers – including contracted vendors -- who maintain digital systems infrastructure supporting law enforcement and emergency service operations.

FOOD AND AGRICULTURE

  • Workers supporting groceries, pharmacies and other retail that sells food and beverage products
  • Restaurant carry-out and quick serve food operations - Carry-out and delivery food employees
  • Food manufacturer employees and their supplier employees—to include those employed in food processing (packers, meat processing, cheese plants, milk plants, produce, etc.) facilities; livestock, poultry, seafood slaughter facilities; pet and animal feed processing facilities; human food facilities producing by-products for animal food; beverage production facilities; and the production of food packaging
  • Farm workers to include those employed in animal food, feed, and ingredient production, packaging, and distribution; manufacturing, packaging, and distribution of veterinary drugs; truck delivery and transport; farm and fishery labor needed to produce our food supply domestically
  • Farm workers and support service workers to include those who field crops; commodity inspection; fuel ethanol facilities; storage facilities; and other agricultural inputs
  • Employees and firms supporting food, feed, and beverage distribution, including warehouse workers, vendor-managed inventory controllers and blockchain managers
  • Workers supporting the sanitation of all food manufacturing processes and operations from wholesale to retail
  • Company cafeterias - in-plant cafeterias used to feed employees
  • Workers in food testing labs in private industries and in institutions of higher education
  • Workers essential for assistance programs and government payments
  • Employees of companies engaged in the production of chemicals, medicines, vaccines, and other substances used by the food and agriculture industry, including pesticides, herbicides, fertilizers, minerals, enrichments, and other agricultural production aids
  • Animal agriculture workers to include those employed in veterinary health; manufacturing and distribution of animal medical materials, animal vaccines, animal drugs, feed ingredients, feed, and bedding, etc.; transportation of live animals, animal medical materials; transportation of deceased animals for disposal; raising of animals for food; animal production operations; slaughter and packing plants and associated regulatory and government workforce
  • Workers who support the manufacture and distribution of forest products, including, but not limited to timber, paper, and other wood products
  • Employees engaged in the manufacture and maintenance of equipment and other infrastructure necessary to agricultural production and distribution

ENERGY

Electricity industry:
  • Workers who maintain, ensure, or restore the generation, transmission, and distribution of electric power, including call centers, utility workers, reliability engineers and fleet maintenance technicians
  • Workers needed for safe and secure operations at nuclear generation
  • Workers at generation, transmission and electric blackstart facilities
  • Workers at Reliability Coordinator (RC), Balancing Authorities (BA), and primary and backup Control Centers (CC), including but not limited to independent system operators, regional transmission organizations, and balancing authorities
  • Mutual assistance personnel
  • IT and OT technology staff – for EMS (Energy Management Systems) and Supervisory Control and Data Acquisition (SCADA) systems, and utility data centers; Cybersecurity engineers; cybersecurity risk management
  • Vegetation management crews and traffic workers who support
  • Environmental remediation/monitoring technicians
  • Instrumentation, protection, and control technicians
Petroleum workers:
  • Petroleum product storage, pipeline, marine transport, terminals, rail transport, road transport
  • Crude oil storage facilities, pipeline, and marine transport
  • Petroleum refinery facilities
  • Petroleum security operations center employees and workers who support emergency response services
  • Petroleum operations control rooms/centers
  • Petroleum drilling, extraction, production, processing, refining, terminal operations, transporting, and retail for use as end-use fuels or feedstocks for chemical manufacturing
  • Onshore and offshore operations for maintenance and emergency response
  • Retail fuel centers such as gas stations and truck stops, and the distribution systems that support them
Natural and propane gas workers:
  • Natural gas transmission and distribution pipelines, including compressor stations
  • Underground storage of natural gas
  • Natural gas processing plants, and those that deal with natural gas liquids
  • Liquefied Natural Gas (LNG) facilities
  • Natural gas security operations center, natural gas operations dispatch and control rooms/centers natural gas emergency response and customer emergencies, including natural gas leak calls
  • Drilling, production, processing, refining, and transporting natural gas for use as end-use fuels, feedstocks for chemical manufacturing, or use in electricity generation
  • Propane gas dispatch and control rooms and emergency response and customer emergencies, including propane leak calls
  • Propane gas service maintenance and restoration, including call centers
  • Processing, refining, and transporting natural liquids, including propane gas, for use as end-use fuels or feedstocks for chemical manufacturing
  • Propane gas storage, transmission, and distribution centers

WATER AND WASTE WATER

Employees needed to operate and maintain drinking water and wastewater/drainage infrastructure, including:
  • Operational staff at water authorities
  • Operational staff at community water systems
  • Operational staff at wastewater treatment facilities
  • Workers repairing water and wastewater conveyances and performing required sampling or monitoring
  • Operational staff for water distribution and testing
  • Operational staff at wastewater collection facilities
  • Operational staff and technical support for SCADA Control systems
  • Chemical disinfectant suppliers for wastewater and personnel protection
  • Workers that maintain digital systems infrastructure supporting water and wastewater operations

TRANSPORTATION AND LOGISTICS

  • Employees supporting or enabling transportation functions, including dispatchers, maintenance and repair technicians, warehouse workers, truck stop and rest area workers, and workers that maintain and inspect infrastructure (including those that require cross-border travel)
  • Employees of firms providing services that enable logistics operations, including cooling, storing, packaging, and distributing products for wholesale or retail sale or use.
  • Mass transit workers
  • Workers responsible for operating dispatching passenger, commuter and freight trains and maintaining rail infrastructure and equipment
  • Maritime transportation workers - port workers, mariners, equipment operators
  • Truck drivers who haul hazardous and waste materials to support critical infrastructure, capabilities, functions, and services
  • Automotive repair and maintenance facilities
  • Manufacturers and distributors (to include service centers and related operations) of packaging materials, pallets, crates, containers, and other supplies needed to support manufacturing, packaging staging and distribution operations
  • Postal and shipping workers, to include private companies
  • Employees who repair and maintain vehicles, aircraft, rail equipment, marine vessels, and the equipment and infrastructure that enables operations that encompass movement of cargo and passengers
  • Air transportation employees, including air traffic controllers, ramp personnel, aviation security, and aviation management
  • Workers who support the maintenance and operation of cargo by air transportation, including flight crews, maintenance, airport operations, and other on- and off- airport facilities workers

PUBLIC WORKS

  • Workers who support the operation, inspection, and maintenance of essential dams, locks and levees
  • Workers who support the operation, inspection, and maintenance of essential public works facilities and operations, including bridges, water and sewer main breaks, fleet maintenance personnel, construction of critical or strategic infrastructure, traffic signal maintenance, emergency location services for buried utilities, maintenance of digital systems infrastructure supporting public works operations, and other emergent issues
  • Workers such as plumbers, electricians, exterminators, and other service providers who provide services that are necessary to maintaining the safety, sanitation, and essential operation of residences
  • Support, such as road and line clearing, to ensure the availability of needed facilities, transportation, energy and communications
  • Support to ensure the effective removal, storage, and disposal of residential and commercial solid waste and hazardous waste
Communications:
  • Maintenance of communications infrastructure- including privately owned and maintained communication systems- supported by technicians, operators, call-centers, wireline and wireless providers, cable service providers, satellite operations, undersea cable landing stations, Internet Exchange Points, and manufacturers and distributors of communications equipment
  • Workers who support radio, television, and media service, including, but not limited to front line news reporters, studio, and technicians for newsgathering and reporting
  • Workers at Independent System Operators and Regional Transmission Organizations, and Network Operations staff, engineers and/or technicians to manage the network or operate facilities
  • Engineers, technicians and associated personnel responsible for infrastructure construction and restoration, including contractors for construction and engineering of fiber optic cables
  • Installation, maintenance and repair technicians that establish, support or repair service as needed
  • Central office personnel to maintain and operate central office, data centers, and other network office facilities
  • Customer service and support staff, including managed and professional services as well as remote providers of support to transitioning employees to set up and maintain home offices, who interface with customers to manage or support service environments and security issues, including payroll, billing, fraud, and troubleshooting
  • Dispatchers involved with service repair and restoration
Information Technology:
  • Workers who support command centers, including, but not limited to Network Operations Command Center, Broadcast Operations Control Center and Security Operations Command Center
  • Data center operators, including system administrators, HVAC & electrical engineers, security personnel, IT managers, data transfer solutions engineers, software and hardware engineers, and database administrators
  • Client service centers, field engineers, and other technicians supporting critical infrastructure, as well as manufacturers and supply chain vendors that provide hardware and software, and information technology equipment (to include microelectronics and semiconductors) for critical infrastructure
  • Workers responding to cyber incidents involving critical infrastructure, including medical facilities, SLTT governments and federal facilities, energy and utilities, and banks and financial institutions, and other critical infrastructure categories and personnel
  • Workers supporting the provision of essential global, national and local infrastructure for computing services (incl. cloud computing services), business infrastructure, web-based services, and critical manufacturing
  • Workers supporting communications systems and information technology used by law enforcement, public safety, medical, energy and other critical industries
  • Support required for continuity of services, including janitorial/cleaning personnel

OTHER COMMUNITY-BASED GOVERNMENT OPERATIONS AND ESSENTIAL FUNCTIONS

  • Workers to ensure continuity of building functions
  • Security staff to maintain building access control and physical security measures
  • Elections personnel
  • Federal, State, and Local, Tribal, and Territorial employees who support Mission Essential Functions and communications networks
  • Trade Officials (FTA negotiators; international data flow administrators)
  • Weather forecasters
  • Workers that maintain digital systems infrastructure supporting other critical government operations
  • Workers at operations centers necessary to maintain other essential functions
  • Workers who support necessary credentialing, vetting and licensing operations for transportation workers
  • Customs workers who are critical to facilitating trade in support of the national emergency response supply chain
  • Educators supporting public and private K-12 schools, colleges, and universities for purposes of facilitating distance learning or performing other essential functions, if operating under rules for social distancing
  • Hotel Workers where hotels are used for COVID-19 mitigation and containment measures

CRITICAL MANUFACTURING

  • Workers necessary for the manufacturing of materials and products needed for medical supply chains, transportation, energy, communications, food and agriculture, chemical manufacturing, nuclear facilities, the operation of dams, water and wastewater treatment, emergency services, and the defense industrial base.

HAZARDOUS MATERIALS

  • Workers at nuclear facilities, workers managing medical waste, workers managing waste from pharmaceuticals and medical material production, and workers at laboratories processing test kits
  • Workers who support hazardous materials response and cleanup
  • Workers who maintain digital systems infrastructure supporting hazardous materials management operations

FINANCIAL SERVICES

  • Workers who are needed to process and maintain systems for processing financial transactions and services (e.g., payment, clearing, and settlement; wholesale funding; insurance services; and capital markets activities)
  • Workers who are needed to provide consumer access to banking and lending services, including ATMs, and to move currency and payments (e.g., armored cash carriers)
  • Workers who support financial operations, such as those staffing data and security operations centers

CHEMICAL

  • Workers supporting the chemical and industrial gas supply chains, including workers at chemical manufacturing plants, workers in laboratories, workers at distribution facilities, workers who transport basic raw chemical materials to the producers of industrial and consumer goods, including hand sanitizers, food and food additives, pharmaceuticals, textiles, and paper products.
  • Workers supporting the safe transportation of chemicals, including those supporting tank truck cleaning facilities and workers who manufacture packaging items
  • Workers supporting the production of protective cleaning and medical solutions, personal protective equipment, and packaging that prevents the contamination of food, water, medicine, among others essential products
  • Workers supporting the operation and maintenance of facilities (particularly those with high risk chemicals and/or sites that cannot be shut down) whose work cannot be done remotely and requires the presence of highly trained personnel to ensure safe operations, including plant contract workers who provide inspections
  • Workers who support the production and transportation of chlorine and alkali manufacturing, single-use plastics, and packaging that prevents the contamination or supports the continued manufacture of food, water, medicine, and other essential products, including glass container manufacturing

DEFENSE INDUSTRIAL BASE

  • Workers who support the essential services required to meet national security commitments to the federal government and U.S. Military. These individuals, include but are not limited to, aerospace; mechanical and software engineers, manufacturing/production workers; IT support; security staff; security personnel; intelligence support, aircraft and weapon system mechanics and maintainers
  • Personnel working for companies, and their subcontractors, who perform under contract to the Department of Defense providing materials and services to the Department of Defense, and government-owned/contractor-operated and government-owned/government-operated facilities


Wednesday, March 11, 2020

“Three-Legged Stool” Approach to Risk Management for Amusement Exposures

In today’s ever-changing $22 billion Amusement industry landscape, new and diverse types of attractions are rapidly gaining popularity across the U.S.  From trampoline parks, amusement parks and adventure parks to family entertainment centers (FECs), there are more choices than ever for family fun and entertainment.  But with each of these operations come a special set of inherent risks that must be taken seriously and properly managed to ensure that guests are safe—and the fun keeps rolling.

Three Key Areas of Focus

While there are a number of risk management tools specific to each unique type of operation, there are three foundational areas of focus that, when properly addressed, significantly reduce overall operational risk and exposure.  We refer to these as the “Three-Legged Stool of Risk Management,” as each of these “legs” supports the other to create a strong foundation.
Let’s take a closer look at these three areas: signage, waivers and video surveillance, and dive into detail on each.
1. Signage 
Signage is a key area of focus for Amusement operations, as it is a common area of exposure.  There are a variety of different signs depending on the size and type of facility, each with its own important role:
  • Facility/building/park map – “Where can we find the bathrooms and exits?”
  • Instructional or informational – “What time do you close?”
  • Educational – “Who owns the facility, and what year did it open?”
  • Directions – “Where does the line start?”
  • Warning or safety – “How tall do you need to be for this ride?”
Clear, effective signage enhances the guest experience by providing key information in a visible, easy-to-understand format.  Most importantly, however, signage is an essential tool in defending the park against personal injury claims.  Signage is essential in supporting the operator’s responsibly to sufficiently inform guests about risks of their location and its attractions.  Specifically, owners have an obligation to provide all relevant information on the potential risks associated with an attraction, as well as rules that include age, height, weight and restrictions involving certain types of medical conditions.
Other considerations when it comes to signage:
Signage_icon1

Signs need to speak the right language.
 Parks should be aware if they need to incorporate different languages into their signs and ensure there are ways to communicate with guests who do not speak English.
Signage_icon2

Location and positioning are key.
  Signs with both rules and warnings need to be present in the park, well placed and clearly visible.  A sign should be at the entrance of each attraction so it can’t be missed.  It should have contrast with surroundings and in a position to be the most visible.  An effective sign should clearly list the rules and warn of all potential hazards.
Signage_icon3

Signs need to be reinforced by staff direction.
  To reinforce the signs, staff should be instructing guests on how to use equipment, and should intervene when guests are not complying with posted rules and regulations.
2. Waivers
The second leg of the stool is the facility’s waiver system.  Generally speaking, for a waiver (also known as a liability release or “exculpatory contract”) to be enforceable:
  • It must be clearly worded and unambiguous in its intended purpose to release the operator from all legal liability—even for negligence.
  • All important verbiage must be prominently located on the waiver (i.e., not fine print “legal-ese” buried at the bottom of the document).
  • The waiver must be signed by the participating guest.  Each adult guest must sign a waiver, and the responsible adult must sign a separate waiver for each child.  (Note: Courts across the U.S. are split as to whether these so-called “parental” liability waivers are enforceable, and this remains a state-by-state gray area).
Having a signed waiver for every incident is important when defending claims.  Even in states where waivers are not as favorable from a legal standpoint, the waiver can still be an effective deterrent for an injured party to pursue a claim.  With the potential for the statute of limitations extending for a longer period of time with young minors, waivers need to be preserved until the statute of limitations runs out.  For this reason, it’s a good idea to keep them electronically to ensure they are readily accessible and easily retrieved.
A waiver should be reviewed by an attorney to make sure it encompasses all key points and addresses all attractions in the park.  In addition, each state may have specific wording that should be incorporated into the waiver to provide the best defense.
Additionally, waivers should be reviewed periodically to ensure they are up-to-date and all necessary changes are incorporated.  If guests have signed a waiver, they should sign a new waiver every time there is a change to the waiver.
3. Video Surveillance
The final—and arguably most important leg of the three—is a good surveillance system.  If there is proper signage that accurately presents the rules and hazards, a guest has signed a waiver and there is video footage of the entire incident, it provides a solid defense to any claim that is received.
Parks should seek to implement a network of video surveillance cameras to monitor facilities, parking areas, exhibits, rides, and other important areas.  Video cameras support the staff’s ability to remotely observe park or facility areas, allowing them to monitor live video feeds in real-time from a central control area.  They also allow staff to review recorded video for post-event investigation if there is an incident.
Clearly, there’s not a “one size fits all” solution when it comes to the right video surveillance system for a park or facility.  Based on the square footage and number of attractions, the number of cameras necessary to provide adequate coverage can vary widely.  In addition, the quality of cameras and video and storage are also important factors to consider.
The ultimate goal of any video surveillance system is to ensure that each attraction has sufficient coverage, and any video can be retrieved at the time of incident (or reviewed) later if it wasn’t pulled right away.  Bottom line—the video should be clear enough to see the important details of the incident to verify the event and the people involved. 
Video storage should be able to retrieve a minimum of six months of video when needed.  The length of storage is important on those occasions when an injured party does not come forward right away, if there are problems pulling the video at the time of incident, or when dealing with a fraudulent claim.

Summary

There are so many important things an operator can do to protect oneself from claims, but having signs, waiver and video surveillance is a solid foundation for any Risk Management program on which to build.  If you have adequately warned guests of potential risk, given appropriate instruction, had them assume the risk by signing a waiver, and have an incident on video, then your ability to defend a claim has been greatly increased.
                    Contact us for all your Insurance needs! (321)725-1620 
Bob Lancaster Insurance

                                                     Serving Florida since 1964

Monday, March 9, 2020

What to do AFTER A LOSS

If reasonably possible, take steps to prevent further damage to your property. Do not make any permanent repairs or alter the condition of your house before the adjuster has the opportunity to examine your damages. However, you may make emergency repairs such as repairing holes in your roof or windows to prevent additional damage from occurring. Keep all of your receipts for any temporary repairs, to submit for reimbursement. Take photographs of the damage before any temporary repair is made.
Separate damaged from undamaged property as best you can. Do not throw away any damaged materials or belongings until the adjuster has had a chance to inspect them. If you must discard any damaged property because of health hazards, please photograph or in some other fashion be able to accurately describe these discarded items.
If the damage to your home is so severe that you are required to seek temporary lodging elsewhere, please immediately notify us and keep all receipts for expenses as you may be entitled to reimbursement.
Prepare an inventory of all damaged personal belongings and provide this to the adjuster when he visits your property. Give the adjuster copies of the original purchase receipts whenever possible to document the values. If your home requires repairs, you will choose your contractor. If you have a contractor in mind, provide that information to your adjuster. For larger claims, if you have a mortgage, the payment will be made to you and the mortgage company. You may wish to contact your mortgage company to determine what they require for endorsement of your claim payment.
Contact us for all your Insurance needs! (321)725-1620 
Bob Lancaster Insurance

                                                     Serving Florida since 1964

Friday, December 27, 2019

What's in a name—a brand name, that is

Jewelry brand names carry an aura of high quality, of exclusivity. But today few items of jewelry are unique creations. A little history tells the story.

Historical roots

Some brands have a reputation based on a history of excellence, of craftsmanship or invention.
Cartier, for example, has been one of the most prestigious jewelry manufacturers in the world. Founded in 1847, when Louis-François Cartier took over the workshop of his master, Adolphe Picard, Cartier jewelry soon gained a reputation among the wealthy and the aristocracy.
Edward VII of Great Britain called the company "the jeweler of kings and the king of jewelers". For his coronation in 1902, he ordered 27 tiaras from Cartier. The courts of England, Russia, Greece, Spain, Portugal and Siam officially granted Cartier their royal patronage.
Cartier created the first "purpose-designed" watch, a wristwatch for pilots, in 1904. Until then wristwatches were worn only by women, while men wore pocket watches. But a pioneer aviator complained to Cartier of the impracticality of pocket watches while flying. Cartier designed for him one of the first wristwatches for men, and Cartier wristwatches became a status symbol for the rich.
Panther brooch created by Cartier
In 1949 the Duke and Duchess of Windsor purchased the famous Cartier panther brooch, which featured a 152-carat Kashmir sapphire. In 1987, sale of the brooch and other jewelry owned by the Duchess of Winsor was a major publicity event and gave another boost to the company. Advance media coverage included histories of the major pieces, along with descriptions of signed pieces by Cartier and Van Cleef & Arpels.
These and many other "firsts" and custom-designed pieces have gone into making the Cartier name highly regarded for innovation and craftsmanship—and display of wealth. It's been said that Louis-François Cartier built his reputation on knowing how to satisfy the most extravagant desires.
The Cartier family retained ownership of the firm until 1964.
Today Cartier is a wholly owned subsidiary of the Richemont Group. Richemont owns several of the world's leading companies in the field of luxury goods, specializing in jewelry and watches but also including clothing, writing instruments, firearms and ammunition.
Cartier operates more than 200 stores in 125 countries. The unique pieces that built the Cartier reputation are now supplemented by more bread-and-butter designs at prices more people can afford. 
Tiffany has a similar path. The first store (then known as Tiffany & Young) opened in 1837 as a stationery and fancy goods emporium in New York. All items were marked with non-negotiable prices, an innovation at the time. The first day's sales totaled $4.98. It's come a long way since then.
The company soon introduced the iconic Tiffany Blue Box with its distinctive white bow, published its first catalog, and captured attention for its silver designs. It also introduced the 6-prong diamond solitaire engagement ring, a design that raises the stone up and into the light. Still today the design is known as the Tiffany setting.
Tiffany Diamond
In 1878 Tiffany acquired a 287.42ct rough fancy yellow diamond and had it cut into a 128.54ct polished gem. The astonishing gem was set into a necklace worn by Audrey Hepburn in publicity photos for Breakfast at Tiffany's in 1961, and it became known as the Tiffany Diamond. Publicity around this diamond set Tiffany's reputation as the ultimate luxury destination.
Like Cartier, Tiffany gained prominence and publicity because its jewelry was owned by famous people, by prominent families in society, and by Hollywood stars and entertainers. Most recently, Lady Gaga wore jewelry with the famous Tiffany Diamond at the 2019 Academy Awards.
As of 2018, Tiffany operated 93 stores in the US and 321 stores worldwide.   
From its humble beginnings as a stationery store, it passed through several hands, including a brief ownership by Avon, the cosmetics company. In November 2019, LVMH announced its acquisition of Tiffany & Co. for $16.2 billion.
LVMH is a French multinational luxury goods conglomerate headquartered in Paris. It controls 60 subsidiaries, which include, besides jewelry, wine and spirits, fashions, leather goods, perfumes, and cosmetics. The conglomerate is said to operate over 2,400 stores worldwide.
Bloomberg News reported that LVMH would probably expand Tiffany's presence around the  world "while boosting exclusivity and prices."  According to another source, LVMH's current business plan is to tightly control the brands it manages in order to heighten the perception of luxury relating to their products.

The take-away

The perception of luxury is a huge factor for selling prestige brand-name merchandise. A perception of quality and exclusivity allows brands to maintain higher price points.
The image of prestige is based on publicity, on celebrity clientele, and on a history of unique creations at stratospheric prices. One imagines the jeweler craftsman bent over his table working into the night to produce the perfect piece.
However, when the brand sells at hundreds of outlets, as well as on the internet and in the auction market, it is apparent that most jewelry items are not unique designs of the kind that make the news and linger in the public's consciousness. The purpose of having many outlets is to lure a vast clientele, and this is accomplished by creating multiples at more affordable pieces. Industrial facilities worldwide produce attractive jewelry pieces in great numbers.
Tiffany's manufacturing facilities produce about 60% of the merchandise sold, while the balance, including its rose-gold jewelry, comes from third parties overseas.
This is not an argument against the quality of Tiffany or Cartier or any brand-name jewelry. We are just pointing out to insurers that brand name jewelry often carries a higher price than a piece of the same quality purchased elsewhere.
This was, in fact, at issue in the Tiffany-Costco suit involving Costco's sale of  diamond rings in a Tiffany setting. What was at stake in the suit was use of the Tiffany name (the prestige factor), not the quality of the jewelry sold by Costco.
To a company like Tiffany or Cartier, the name itself has value. The issue for insurers is: When your coverage promises replacement with like kind and quality, does that include brand — especially on items made for but not by the branded company?
You may wonder how a seller justifies charging, say, $60,000 for a piece of jewelry available elsewhere for $40,000 — and  why a consumer is willing to pay it. The increased price might be looked at as payment for the luxurious shopping experience, or the thrill of receiving that little blue box, or the pride of owning a brand-name item.
These experiences are not the jewelry. They are the jewelry's "sentimental value," which is not insurable.
Contact us for all your Insurance needs! (321)725-1620 
Bob Lancaster Insurance

                                                     Serving Florida since 1964

Monday, December 23, 2019

Mitigate Elf Mischief Risks This Holiday Season


Broken light fixtures, dented drywall, syrup-coated appliances—these are classic examples of holiday magic gone wrong. With the season in full swing, more and more homeowners are waking up each morning to a new dose of destruction brought by a well-intentioned but sometimes overzealous houseguest: the Elf on the Shelf.
What began in 2005 as a client reconnaissance operation for Santa Claus—elves sent from the North Pole to monitor children’s behavior for Naughty or Nice List consideration—is now wreaking havoc on an increasing number of households around the globe. Santa employed more than 11 million scout elves as of 2017, and experts say the current elf workforce could easily be double that figure, with independent entrepreneur elves and a new wave of elf babies joining the ranks.
No longer content to sit idly on a bookshelf or mantle, today’s average Elf on the Shelf is engaged in moderate to severe mischief-making after midnight. According to reports, elves have dismantled furniture, defaced countertops with permanent marker, rummaged through personal files and exposed home office networks to hackers.
Many individuals cannot afford these elf-related expenses during an already budget-breaking time of year. The average American family spent $885 on holiday gifts in 2018 and holiday spending has already broken records this year, with overall online sales of $72.1 billion since November 1.
Despite growing unease among parents, ridding a household of its assigned elf is a near impossibility due to the notoriously strong connection forged between shelf elves and the children they observe. With that in mind, experts are urging elves and their hosts to obtain insurance coverage to help protect their assets against potential elf mischief-related losses. Consider the following areas of top concern.

1. Property damage – when magic gets messy

Property damage inflicted by an Elf on the Shelf can lead to significant replacement and repair expenses, emphasizing the need for adequate Homeowners Insurance coverage. Although typically characterized by elves as accidental, incidents of elf misconduct are often defined as acts of vandalism and the associated expenses can be covered under a Homeowners Insurance policy.
Elves are notoriously drawn to shiny objects and prized possessions, so any big-ticket items in the home should be covered by a Personal Articles Floater policy.
Elf mischief often involves play with kitchen utensils and appliances, which can pose serious fire hazards. In fact, in one highly publicized case, an elf caught fire in an oven—though parental forgetfulness was the cause rather than elf mischief. Additionally, water backups and flooding have been reported by parents who found elves tampering with faucets and flushing pillowcases.
Elf-related property concerns affect homeowners, those who have a home under construction, and renters. In Canada, where rental housing growth is outpacing home ownership, renters insurance is an important consideration. The same goes for American households, 36 percent of which are renter-occupied. Condominium owners, who could be held liable if their elf damage affects their neighbors, should ask their insurance brokers or agents if they have the appropriate Condominium Unit Coverage.

2. Elven prank-related injuries

The holiday season is a time of frequent gatherings with family and friends, who are tempting targets for an Elf on the Shelf fond of pranks and the riskiest forms of mischief. Some of the most common elven pranks involve spilled hot cocoa, syrup on shoe soles and blanketing hardwood floors with glitter. Falls resulting from such pranks can lead to injuries, especially for older adults, with 3 million older people treated in U.S. emergency departments for fall injuries each year.
Elves who engage in extreme pranking on commercial property should prompt business owners to consult their brokers or agents about investing in Commercial General Liability Insurance and Excess Liability Coverage. Even unsuspecting mail carriers or home contractors could be subject to an injury caused by elf mischief. While coverage for injury-related expenses at home can often be included in a Homeowners Insurance policy.
With Elf on the Shelf-related incidents evolving each year, homeowners would be well served to discuss with their insurance brokers or agents the potential exposures and liabilities that can come with hosting one of these magical creatures. While some elves will never cause a problem, the desire to become the next viral sensation has driven many otherwise conscientious elves to engage in increasingly extreme mischief-making.
More and more elves and homeowners are finding that investing in Personal Umbrella Insurance to cover property damage and liability expenses above and beyond the coverages included in their existing policies is a necessity to fully protect themselves and their assets.

3. Cyber safeguards for home offices

One of the most pressing concerns among those who conduct not only personal but professional business using their home Wi-Fi network is how Elf on the Shelf mischief may expose that network to hackers. Elves have unprecedented access to correspondence, banking and credit account information, invoices, medical records and any other data readily available using equipment in hosts’ homes and home offices.
Elves are inordinately fond of sharing photos and videos of themselves on social media and ordering equipment to order trade-specific tools and clothing from online retailers, all activities that leave networks vulnerable to cybersecurity risks, especially when the same email address and passwords are being used across multiple sites.
Cybersecurity experts advise any individual who lives with an Elf on the Shelf—especially those who work or conduct business from home—to make cybersecurity a top priority. Cyber and Privacy Liability Insurance can help shore up cyber protections and cover costs of recovering from a network breach, including ransom, business interruption, public relations and privacy violations.

4. Considerations for elven entrepreneurs

Today’s status-conscious elf culture may be partially to blame for the escalating mischief-making being reported in homes. As elves work to outdo their colleagues with the most outlandish and creative tableaus, some enterprising elves have taken their mischief to new heights by interfering with construction projects.
Investing in Commercial General Liability, Professional Liability and Architects & Engineers Errors and Omissions Insurance policy coverage is vital. Such coverage can help businesses stay afloat in the wake of the substantial expenses they might incur when things go wrong, from design flaws to equipment failures, to worker accidents and errors at the hands of an unskilled elf.
In response to the growing complexity of Elf on the Shelf activities, Santa and his North Pole associates have compiled a comprehensive employee handbook outlining clear standards and practices regarding shelf elf behavior and responsibilities.
Given the range of exposures they face as employers of mischief-making elves in various sectors, Claus and company should consult their insurance brokers and agents to evaluate whether they have the appropriate Employment Practices Liability Insurance (EPLI) and Directors & Officers Liability Insurance (D&O) policies in place, should Santa make an unlikely yet costly error in judgement or his employees’ mischief-making take a turn toward decidedly less magical realm of legal liability.
Products Liability and Manufacturers Errors and Omissions Insurance (E&O) should also be a consideration for Santa and entrepreneurial elves engaged in crafting anything from shelf elf homes and hideouts to toys to elf tableaus. Investing in such coverage will help them stay afloat as they manage the fallout from a product failure and field calls from disgruntled elves and human toddlers alike.