Mission Statement

"Our mission is to create peace of mind and build enduring relationships."

Bob Lancaster Insurance's mission statement is the core of our culture. Our customers always come first, and we strive to provide them with the products and service that best respond to their needs. Building trust and fostering loyal, long-lasting relationships are the essence of who we are and fundamental parts of our company values.

Putting our mission statement to work

Our employees work hard to connect with our customers on a very real and personal level. Find out what Bob Lancaster’s mission means to them and how they carry it out every day.

Bob Lancaster Insurance, serving Florida's insurance needs since 1964. Contact us today at 321-725-1620 - see what we can do for YOU and YOUR BUSINESS!

Wednesday, May 27, 2015

Work Comp Wednesday - Class Code Review: What is Clerical?

Clerical Misconceptions

In workers’ comp insurance the clerical classification is one of the most widely used codes. When the typical injuries are paper cuts and eye strain it’s not exactly a risky exposure. Because of this it carries one of the lowest rates and has strict guidelines in order to qualify.

The term “clerical” can carry different meanings. The interpretation of clerical can vary from person to person just as a dictionary’s definition may differ from that of a workers comp bureau. In workers’ comp the clerical classification is used only for an office clerk; which as you know, is not the same as a retail, gas station, or garage clerk. Below are some job duties that are commonly perceived to be in the clerical office code but typically do not qualify*:

·          Front Desk Clerk

·          Auto Shop Service Writer/ Estimator

·          Cashier (i.e. auto shop, retail, etc.)

·          Beauty Salon Attendant
·          Host/Hostess

·          Supervisors or


Qualifying Clerical

Rating bureaus have developed strict guidelines that auditors must adhere to when assigning the clerical office classification. In doing so the integrity of the code is maintained along with its low rating. So what does qualify as clerical? The two main aspects to focus on are where the employee works and what the employee’s duties are.
Here are the general guidelines:

Where: Locations Included

· Work area separated and distinguishable from all other work areas and hazards of the employer by floors, walls, partitions, counters, or other physical barriers.

What: Duties Included

·          Creation or maintenance of financial or other employer records, correspondence, computer programs, files

·          Data entry or word processing

·          Phone duties including sales by phone

·          Copy or fax machine operations (unless the insured is in the business of making copies or faxing for the public)

·          General office work similar in nature to the above

Where: Locations Excluded
·          Work or service areas

·          Areas where inventory is located

·          Areas where products are displayed for sale

·          Areas to which the customer brings a product for paymentWhat: Duties Excluded
·         Physical labor

·         Direct supervision of non-clerical employees not performed in an eligible site

·          Outside sales or outside representatives

·          Any work exposed to the operative hazards of the business such as a stock or tally clerk, which is necessary, incidental or related to any operation of the business other than a clerical office

Interchange of Duties

·          In instances where clerical or drafting employees perform any other duties, the total payroll of such employees would be assigned to the highest rated classification representing any part of their work.

We understand how complicated yet important the classification process can be. A misclassification can have a huge impact on the on a policy premium and can affect your bottom line. If there are ever any questions or concerns with classifications, payroll, or any other audit issues feel free to contact us at Bob Lancaster Insurance.  We can review your policy with you to make sure it is correct.

*Subject to minor variations in state rules

Contact us for all your Insurance needs! (321)725-1620 
Bob Lancaster Insurance
Serving Florida since 1964

Monday, May 25, 2015

Mark Memorial Day the Right Way

4 Ways to Honor America’s Fallen Heroes

Memorial Day Honors America’s Heroes
For many Americans, Memorial Day weekend is a three-day holiday that marks the unofficial start of summer. There's much more to it than that, of course. Memorial Day is intended to be a solemn occasion to honor American’s lost service men and women.
It dates back to 1868, three years after the end of the Civil War, when Gen. John A. Logan of the Grand Army of the Republic, an organization of Union Army veterans, established Decoration Day as a time for the nation to decorate the graves of war dead with flowers. The first national celebration was held on May 30 that year at Arlington National Cemetery in Washington, D.C.
By the end of the 19th century, Memorial Day ceremonies had spread across the nation. In 1971, an act of Congress declared it a national holiday, moving it to the last Monday in May.
Arlington remains a center of Memorial Day observances, with flags placed on each grave and ceremonies attended by the president or vice president. Washington plays host to the popular National Memorial Day Concert, broadcast live on PBS, the Sunday before the holiday and to the National Memorial Day Parade on Monday.
But, you don't have to be in the nation's capital to take part. Here are four ways you can honor the memory of those who have died in service to our nation, wherever you are.
  1. Show the Flag
    On Memorial Day, the flag should be raised briskly to the top of the staff for a moment and then solemnly lowered to half-staff, where it should remain until noon. Then raise it to the top again for the remainder of the day.
  2. Wear Poppies
    Since 1925, the American Legion Auxiliary has sold red crepe-paper poppies for Memorial Day and Veterans Day. The tradition of wearing the colorful flowers was inspired by John McCrea's 1915 poem about World War I losses, In Flanders Fields.
  3. Take a Moment
    A congressional resolution passed in 2000 calls on Americans to pause wherever they are at 3 p.m. local time on Memorial Day for a moment of silence to remember and honor the fallen.
  4. Visit a Cemetery
    Arlington is just one of many national cemeteries located throughout the nation. Many states also have established veterans cemeteries. Check the Department of Veteran Affairs listings for a cemetery in your area. There likely will be a Memorial Day ceremony scheduled.
Did you know? The crowd attending the first Memorial Day ceremony at Arlington National Cemetery in 1868 was roughly the same size as that attending modern-day observances, about 5,000 people.

Contact us for all your Insurance needs! (321)725-1620 
Bob Lancaster Insurance
Serving Florida since 1964

Thursday, May 21, 2015

3 Ways a Pool May Affect Your Homeowners Insurance

Will a pool have you swimming in higher insurance premiums?
That oh-so-covetable experience of taking a dip in your very own pool? Millions of American households enjoy it, at least when the weather’s nice.

With the summer heat ratcheting up, you may be coming down with a serious case of pool envy, obsessed with having a pool right outside your door for cooling off and entertaining friends. A swimming pool can even increase the value of your home. But, will it increase your homeowners insurance rates too?

Before you dive in and add a pool to your property or buy a home that already has one, here are three important things to keep in mind:

1. Anytime you have an increase in property value or risk, you may need to increase your insurance coverage too.
A pool increases your exposure to risk. You could be on the line for medical bills and other damages if people get hurt in or around your pool, even if they weren’t invited over for a swim. At the same time, a pool increases the value of your property. Your homeowners insurance needs to reflect both the increased value and risk of a pool, and you may want the added protection of an umbrella policy.

2. Safety measures aren’t just nice to have. They may be required.
Your town, municipality or insurance company may require a fence and locked gate for your pool and even have specific guidelines on the height of that fence. If your house opens directly into the pool area, you may also consider a door alarm and safety cover to keep pets, children and other non-swimmers safe.

3. Pool equipment, furniture and accessories increase the value of your personal belongings.
Be sure to include any pool- or patio-related items of value when you add up how much your personal belongings are worth, and ensure you have enough coverage on your homeowners insurance policy. Keep in mind that per-item limits may apply, meaning the maximum amount payable on a single item is capped. If, for example, you have an expensive outdoor sound system, you may want to check the per-item limit for electronics. Expanded coverage is often available for high-value items.
Above all, pose question after question to your independent insurance agent. Against which risks is damage to my pool covered? Is the pump covered too and under what circumstances?
Working closely with an insurance agent in your area who understands your property and the local zoning laws is one of the best ways to fully understand how a pool may affect your homeowners insurance rates. We can help you find the right balance of coverages for your specific situation and help ensure your relaxing oasis isn’t an unmanageable risk.

Contact us for all your Insurance needs! (321)725-1620
Bob Lancaster Insurance
Serving Florida since 1964

Monday, May 4, 2015

Here are the top 4 hurricane preparation myths

Does taping your windows really help prevent hurricane damage? You might be surprised.
Does taping your windows really help prevent hurricane damage? You might be surprised.
When it comes to hurricanes, there are a lot of myths out there.

When should you evacuate? Is it expensive to strengthen your home? Many Americans actually don't know the correct answers to these questions.

The Federal Alliance for Safe Homes (FLASH) recently conducted an online survey of 2,112 people age 18 and older in the U.S. The survey tested respondents' beliefs on specific hurricane mitigation, preparedness, and repsonse statements.

The survey uncovered four big hurricane preparation myths that many Americans wrongly believe.

One thing respondents did know, however, is that flooding is not covered by homeowners insurance (52%). Only 21% of respondents believed most homeowners insurance policies cover flooding, while 27% said they don't think flood is covered.

And that's not all.

MYTH: 84% of respondents believe hurricane evacuations are based on wind speed.

FACT: Hurricane evacuation zones are defined by the threat of storm surge and inland flooding rather than wind speed or hurricane category, because storm surge is the greatest threat to life and property.

The National Hurricane Center determines evacuation zones by analyzing an area's ground elevation and vulnerability to storm surge. If you live in an evacuation zone, keep in mind that tropical storms, Category 1 and 2 hurricanes, post-tropical cyclones, and Nor'easters can all cause storm surge.

MYTH: 81% of respondents believe building codes are stronger for coastal communities.

FACT: Coastal communities -- those with the greatest potential for hurricanes -- do not use stricter residential building codes to mitigate hurricane damage. This is especially troublesome because 27% of homeowners believe homes built to code won't sustain damage from a hurricane -- which is also false.

MYTH: 69% of of respondents believe strengthening their homes against hurricanes will cost them more than $10,000.

FACT: Retrofitting your home to be stronger during hurricanes can prevent you from having to spend thousands in repairs after a storm hits -- and can cost as little as $1,100. With that amount, homeowners can brace garage doors, install plywood shutters, and seal the roof deck to reduce wind uplift.

FLASH breaks down the costs like this:
  1. Garage doors can be braced for as little as $150.
  2. Windows and sliding glass doors can be protected from flying debris with temporary plywood shutters, which range in price from $275 to $750. You can also use corrugated steel or aluminum shutters which range from $7 to $15 per foot.
  3. A peel-and-stick water barrier can be applied when getting your roof redone to prevent water intrusion for as little as $750.
  4. When putting a roof on a new construction, hurricane straps and clips can be applied for 50 cents each to prevent the roof from flying off. 

MYTH: 54% of repondents believe taping windows with masking, duct or "hurricane" tape helps prevent hurricane damage.

FACT: Taping windows does not stop windows from breaking during a hurricane. It wastes preparation time and does not make clean up easier. Tape can actually create larger shards of glass and cause more injuries.

The best way to prevent windows and doors from shattering or caving in is to make sure they are constructed with impact-resistant materials. Temporary plywood storm shutters are a good option for an emergency -- just don't waste your time taping.

Contact us for all your Insurance needs! (321)725-1620
Bob Lancaster Insurance
Serving Florida since 1964