Now, your hotel guests are probably not radical songwriters looking to revolutionize America. They may, in fact, ignore your signs completely. But when an accident occurs, their lawyers will be looking for posted signs that could have prevented the tragedy from striking. The absence of the right signs could be the hotel guest’s golden ticket to winning a lawsuit.
There are the common cases of injuries occurring when someone slips on a wet surface. No “wet floor” sign around? This could spell trouble. Then there are the less common cases. One hotel had a staircase located at the end of a long hallway. There were not adequate warning or directional signs, and the hotel guest suffered injuries when trying to exit. Although the architects and contractors were at fault for poor design, the hotel ended up taking the hit.
The big picture here is: It’s OK to have lots of signs. In fact, you may want to evaluate your existing signage and buy some new nails. It’s a sign-crazy world, but when it comes to keeping guests safe and protecting your hotel, a few more clear signs may be the way to go.
- Evacuation signs – Are they easy-to-follow and posted where appropriate? Do you have a combination of text and visuals?
- Wet floor signs – a must-have for the unexpected.
- “To Exit” or “Exit Up Ramp” signs in addition to with the fire EXIT signs. Directing patrons with arrows on additional signage can go a long way to ensure that guests can exit safely.
- Are all restrooms labeled clearly? Have you considered labeling a single-occupancy restroom as a “family” or “all gender” restroom?
- Is your Pool Rules sign up-to-date and comprehensive?
- What other areas of the hotel could use extra warning signs? Any problem areas that need addressing?
- Have you gone the extra mile and posted in Spanish too?