Mission Statement

"Our mission is to create peace of mind and build enduring relationships."

Bob Lancaster Insurance's mission statement is the core of our culture. Our customers always come first, and we strive to provide them with the products and service that best respond to their needs. Building trust and fostering loyal, long-lasting relationships are the essence of who we are and fundamental parts of our company values.

Putting our mission statement to work

Our employees work hard to connect with our customers on a very real and personal level. Find out what Bob Lancaster’s mission means to them and how they carry it out every day.

Bob Lancaster Insurance, serving Florida's insurance needs since 1964. Contact us today at 321-725-1620 - see what we can do for YOU and YOUR BUSINESS!

Monday, September 8, 2014

Are you being charged by your Insurance Agent for issuing Certificates of Insurance?

A certificate of insurance (COI) is essentially proof of coverage and indicates which insurance company insures the risk. COIs generally serve as evidence of insurance in lieu of an actual copy of an insurance policy. 

The State of Florida  Department of Financial Services (DFS) is receiving an increase in inquiries and seeing more violations in regard to agents and agencies charging their customers for issuing COIs. While there are several fees that agents are permitted by statute to charge, such as policy fees by a managing general agent, fees for issuing certificates of coverage are not allowed under the law. If you are being charged for this service, you should report your agent to the State of Florida. The Department will hold the agent responsible even if he or she delegated the issuance of the certificates to another person in his or her office.

According to DFS, agents are expected to absorb these service costs based upon current laws.

Here at Bob Lancaster Insurance we DO NOT charge additional fees for our services!

Contact us for all your Insurance needs! (321)725-1620
Bob Lancaster Insurance
Serving Florida since 1964

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