Mission Statement

"Our mission is to create peace of mind and build enduring relationships."

Bob Lancaster Insurance's mission statement is the core of our culture. Our customers always come first, and we strive to provide them with the products and service that best respond to their needs. Building trust and fostering loyal, long-lasting relationships are the essence of who we are and fundamental parts of our company values.

Putting our mission statement to work

Our employees work hard to connect with our customers on a very real and personal level. Find out what Bob Lancaster’s mission means to them and how they carry it out every day.

Bob Lancaster Insurance, serving Florida's insurance needs since 1964. Contact us today at 321-725-1620 - see what we can do for YOU and YOUR BUSINESS!

Monday, April 13, 2015

3 Sexual Harassment Policy Tips

Owning your own company comes with a lot of perks. You might get your name on the door, your own parking space and a little more flexibility than others, but there’s also great responsibility when it comes to employees—especially if treading the murky waters of sexual harassment.

Light through window at corridor

Business owners are legally required to investigate claims of any unwanted verbal, nonverbal or physical conduct of a sexual nature, including offensive remarks about a person’s gender, inappropriate jokes or retaliation against the accuser. Sexual harassment is not always overt, so if you receive a complaint, take it seriously. The moment it’s made, the employee is protected. It’s in your best interest to investigate quickly and thoroughly.
Institute a zero-tolerance policy and provide training for employees; prevention is the best antidote for sexual harassment. However, should a situation arise, make sure to:
  • Immediately investigate and document everything.
  • Listen with care and remain impartial.
  • Separate the accuser and the accused.
Remember, even an offhand comment can quickly become an out-of-control situation. If a harassment case is proven, a small business owner could potentially be held accountable, and the cost can be substantial.

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Bob Lancaster InsuranceServing Florida since 1964

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